What a compliant repossession actually looks like.
Repossession is the highest-consequence step in a secured-finance file. Done correctly, it's fast, clean, and uncontested. Done poorly, it produces EDR complaints, legal liability, and reputational damage that outlast the book.
Licensed nationwide
Licensed repossession agents across every state and territory, with the jurisdiction-specific authorisations and insurances each one requires.
NCCP-compliant
Every default notice, remedy period, and repossession action runs to the National Credit Code, with timings, disclosures, and waiting periods observed by default.
PPSR-clean
Every secured interest verified against the Personal Property Securities Register before action, no surprises, no competing interests overlooked.
Pre-repossession recovery
Before physical repossession, a structured digital-and-voice pathway gives the customer a real, documented chance to cure, not a token one.
Hardship-aware
A customer in genuine hardship can sometimes restructure or refinance. Our workflow surfaces that possibility before the tow truck is booked.
Chain of custody
From collection to storage to auction remittance, every step documented, locations, condition reports, odometer, photos, handover, audit-ready by default.
How we run a repossession file, the right way.
A clean repossession is the outcome of a half-dozen boring operational choices made correctly. It's not the tow, it's everything around the tow.
Default notice & cure period
Structured default notice, statutory cure period observed, documented attempts to contact and remedy before any repossession is authorised.
Customer welfare check
Vulnerability, hardship, and life-circumstance review before escalation, so the repossession doesn't happen on top of a bereavement or medical event.
Authorisation gates
Repossession only proceeds once the client signs off on the file. No quiet authorisations, no 'assumed' consent.
Licensed, insured field agents
Only licensed agents on the ground, carrying current identification, liability insurance, and state-specific authorisations.
Storage, valuation, sale
Vehicle storage in secure, insured yards. Independent valuation. Sale through a transparent auction pathway with documented reserve.
Post-sale remittance
Proceeds reconciled against the loan balance, surplus returned to the customer where required, shortfall pursued through the normal recovery pathway.
Plausible ranges, not vanity numbers.
Every secured-finance book has a different default and cure profile. These are the directional patterns we tend to see across live secured-asset engagements.
Repossess cleanly. Auction properly. Remit on time.
Send us a view of your secured-finance arrears book, we'll walk you through our licensed-agent network, cure-period workflow, and remittance model in one call.