Eight things the platform does, so your team doesn't have to.
Our communications-and-repayments platform combines behavioural analytics, adaptive workflows, and a frictionless payment UX, all under your brand, all white-labelled by default.
Adaptive workflow engine
Our campaign engine recommends the next step based on every prior interaction, curating the message, channel, and timing for each individual account over time.
Customised journeys
Tailored message templates, channel sequences, and treatment logic, mapped to your portfolio segments, brand voice, and regulatory obligations.
Live performance reporting
A live activity feed and intuitive dashboards, campaign performance, engagement, recovery, and agent productivity in one view.
Unlimited account volume
No throttle on how many customers you can reach digitally, the same platform scales from a few thousand to millions of accounts.
White-labelled by default
Your logo, your tone, your domain, your reply-to address, the customer never meets our brand unless you want them to.
Customer feedback (NPS)
Constant collection of customer feedback on the repayment experience, surfaced back to you and used to iterate on the journey.
WhatsApp, SMS, email, voice
Meet the customer on the channel they already use, including WhatsApp, where engagement rates are typically noticeably higher than SMS alone.
QR-to-pay
QR codes embedded on letters and invoices, one scan opens the payment portal, pre-filled, ready to resolve.
Eight ways to resolve, in one portal.
When a customer opens a reminder message, they see every viable resolution option, pay now, pay some, pay later, dispute, hardship, right there, without logging in anywhere.
Pay Now
One-tap pay-in-full, credit card, BPAY, ApplePay, GooglePay, direct debit, or bank transfer. Through your own payment gateway if you prefer.
Pay Some
Customer chooses to pay part now and the remainder later, an honest compromise that often closes the file faster than chasing the full amount.
Scheduled payments
Line the payment up with the customer's pay cycle or next centrelink date, they get flexibility, you get a higher completion rate.
Make an offer
Customer offers a percentage of the outstanding balance for acceptance, routed to your rules engine for auto-approve or manual review.
Smart payment plans
Customer picks amount and frequency, the engine checks feasibility and locks it in. Most plans set up in under two minutes, with no manual touch.
Hardship pathway
Built-in hardship flow, customer self-declares, we collect the required information, and the file is routed to a trained human before any further contact.
Dispute management
Digital dispute flow inside the same portal, customer uploads evidence, we open a case, the file pauses automatically until it's resolved.
ApplePay & GooglePay
Instant, frictionless mobile payment, the single biggest lift in completion rate we've seen in the last two years.
Plausible ranges, not vanity numbers.
Every portfolio is different, and we'll give you real numbers against your own book. These are the directional ranges we tend to see across our live client base.
Let's talk.
Refer a file, pitch us a portfolio, or just get a straight answer on whether we're a fit.