A seamless extension of your team, invisible by design.
Most customers never want to know a third party got involved in collecting their debt. They shouldn't have to. White-label recovery keeps every interaction under your brand, staffed, systemed, and governed by us, so the customer experience stays continuous from first invoice to final payment.
Your logo, your letterhead
Letters, statements, notices and demands are issued on your branded stationery, physical and digital, with your colours, your logo, and your approved language.
Your tone of voice
Your brand guidelines drive how we write, how we talk on the phone, and how we handle complaints. We write once, you approve once, and every agent works to the same playbook.
Your domain & reply-to
Emails go out from your domain, with your reply-to address, not a generic collection address. Customer replies land in a branded inbox we triage on your behalf.
Your 1300 number
Inbound calls route to agents trained on your product, reading a greeting script in your name. Outbound dials present your caller ID. To the customer, they're calling you.
Every channel the customer meets, in your name.
There is no single touchpoint where the brand quietly hands off to ours. Everything the customer sees, reads, hears, taps, and signs is yours.
Letters & notices
Branded stationery, approved templates, printed and posted under your name, including formal notices, demands, and hardship correspondence.
SMS & WhatsApp
Sent from your registered sender ID, with links to your branded payment portal. Short, respectful, on-brand copy, drafted by us, signed off by you.
Delivered from your domain with a verified sender record. SPF, DKIM, DMARC all configured to protect your deliverability and your brand reputation.
Voice
Agents answer as your team. Call recordings, greeting scripts, hold music, all configured to match your house standard, not ours.
Payment portal
A self-service portal on your subdomain, your branding, your copy, your payment methods. The customer never leaves your experience.
Reply-to & inbound
Branded reply-to inbox, monitored by us, triaged to our team, with anything out-of-scope escalated back to you on the same thread.
Plug in cleanly. Stay in control.
White-label doesn't mean black box. You get clear integration, clear reporting, and clear oversight of everything that goes out under your name.
API, SFTP, or portal
Integrate the way your ops stack prefers. REST API for real-time file flow, SFTP for nightly batches, or portal upload for lower-volume referrals.
Template approval workflow
Every customer-facing template, letter, SMS, email, call script, is version-controlled, reviewed, and approved by your team before it ever goes live.
Compliance oversight
Monthly compliance packs, call sampling, and QA scoring, so your legal, risk, and customer-experience teams can see exactly how your brand is being represented.
Live dashboard & reporting
Real-time dashboards covering contact rates, payment arrangements, complaints, hardship outcomes, and NPS, with board-ready views and a direct line to the account lead.
Escalation path
Out-of-scope complaints, media enquiries, or high-risk matters are flagged and handed back to you on the same day, never handled quietly in the background.
Data protection
Customer data is ring-fenced to the white-label engagement, never cross-used, never sold, never visible to clients on unrelated portfolios. Privacy Act and APP-aligned by default.
Plausible ranges, not vanity numbers.
Keeping the customer inside your brand changes how they engage. These are the directional patterns we tend to see on white-label engagements compared to third-party-branded collections.
Keep your brand on every touchpoint.
Book a demo and we'll walk you through a live white-label journey, letter, SMS, voice, portal, from your customer's point of view.