Specialist recoveries for motor insurers and credit hire operators across Australia. Uninsured at-fault drivers, inter-insurer disputes, and accident replacement vehicle costs, fast, evidence-led, and fully compliant.
Every collector is trained in the common-law principles, quantum rules, and Insurance Contracts Act provisions that govern motor recoveries in Australia.
Pursuing uninsured at-fault drivers
Your insured wasn't at fault. You've paid the claim. Now the at-fault driver has no insurance, and you want every dollar back. We handle the full lifecycle: investigation, letter of demand, skip tracing, hardship assessment, payment plans, and Statement of Claim where required.
Recovering from other insurers
Inter-insurer recovery is where quantum disputes live or die. We handle files that have stalled in IRA correspondence, disputed liability, contributory negligence, and multi-party incidents. Our collectors know the framework, and the case law that moves deadlocked files.
Accident replacement vehicle recovery
The at-fault insurer owes your customer the reasonable cost of a like-for-like replacement vehicle, Lee v Strelnicks (2019 WASCA 145) and decades of case law confirm it. We get those invoices paid, defend daily rate and duration on the evidence, and escalate when insurers stall.
Every motor recovery file touches multiple heads of damage and evidence streams. We handle each one in-house.
Letter of demand, structured multi-channel follow-up. Most files resolve here, faster and cheaper than legal.
Locate uninsured at-fault drivers who've gone dark. Address, employment, and asset verification across Australia.
Stalled IRA files, disputed quantum, liability arguments, and contributory negligence, we break the deadlock.
Daily rate and duration defence, mitigation evidence, and quantum calculation. We know what the at-fault insurer will and won't concede.
Like-for-like hire class defence, daily-rate comparables, duration reasonableness, and mitigation packs on every file.
Split-fault apportionment, evidence rebuild, police report, witness statements, photos, dash-cam, and negotiation from strength.
Complex multi-party incidents, fleet recoveries, and apportioned liability across several at-fault parties.
Commercial vehicle downtime, taxi and rideshare loss of earnings, documented and pursued.
Statement of Claim, default judgment, garnishee, and examination summons, coordinated with state-based panel solicitors.
Bulk placement of aged files at commercial contingency rates. No recovery, no fee. Volume discounts available.
ACCC/ASIC Guideline-aligned hardship assessment and sustainable payment arrangements for uninsured drivers.
Files 180+ days old where the trail has gone cold. Fresh skip trace, updated evidence, and renewed demand.
A national motor insurer placed 420 aged files (>180 days) with us. Skip tracing revived 63% and most resolved pre-legal within four months.
85 stalled IRA files with another insurer over hire rates, demurrage, and contributory negligence. We rebuilt the evidence and reopened negotiations.
A credit hire operator placed their aged invoice book. We defended daily rates and durations with mitigation evidence and got recoveries moving again.
Figures illustrative, replace with approved client case studies before publishing.
Motor is our only book today. Uninsured third-party, inter-insurer, and credit hire, nothing else. Every collector on our floor is trained specifically in motor recoveries, quantum, and the Insurance Contracts Act.
Commercial contingency on most files, no recovery, no fee. Hourly options for legal and complex inter-insurer disputes. Volume discounts for portfolio placement.
Yes. API, secure CSV, and email referral. We onboard new clients in 48 hours for CSV referrals and 5–10 business days for full API integration.
Credit hire is a quantum game. We defend daily rate against comparables, duration against the case law on "reasonable period," and like-for-like class against the at-fault insurer's downgrade attempts. Mitigation evidence on every file.
We follow the Debt Collection Guideline: for collectors and creditors to the letter. Hardship assessment, sustainable payment plans, and proper documentation. We collect ethically, it's also more effective.
Yes, we operate nationally with panel solicitors in NSW, VIC, QLD, WA, and SA for legal escalation.
15-minute recovery review with one of our motor specialists. Bring a sample file or an aged portfolio, we'll tell you what's recoverable.
