Human-led where it matters. Digital-first where it helps.
We don't choose between humans and technology. We use the technology to filter, so when a collector picks up, the file genuinely needs a human, and the human is ready for it.
Our collections floor combines award-winning tooling with a team of trained, hardship-aware Australian collectors. Quality engagement, quality conversations, quality outcomes, in that order.
We respect the relationship your customer has with you. Our job is to help them resolve their obligation, retain their dignity, and, ideally, come back as a future customer once they're back on their feet.
The thing that surprised us most wasn't the recovery rate. It was the complaints rate, or the near-absence of it.
GM Operations, [placeholder, national telco]
From pre-due to post-write-off.
Every service is available stand-alone or bundled. Use one, use all seven, we shape the package around your portfolio, not the other way around.
Written communications
Letters, demands, notices, built to your brand guidelines, compliant with the relevant legislation, and measured for readability at grade 6 or lower.
Digital communications
SMS, email, WhatsApp, voice, omnichannel and orchestrated. Same platform, same dashboard, same compliance trail as a letter.
Inbound & outbound call handling
Trained, plain-English Australian collectors, inbound on a white-labelled number, outbound only when the file warrants it. No boiler-room tone, ever.
Financial hardship management
Dedicated hardship specialists, trained on financial counselling, vulnerability indicators, and every major regulatory framework (NCCP, AER, TIO, CSO).
Skip tracing
When contact details go stale, we find fresh ones, using licensed data sources, our own verified database, and genuine investigative technique.
Field services
Nationally licensed agents for attendance and repossession, every visit fully documented, body-camera equipped, and proportionate to the file.
Data washing
Clean your portfolio before you collect on it, deceased, bankrupt, incarcerated, moved-abroad, duplicate-account, and stale-contact flags, refreshed monthly.
Three things that tend to close the deal.
One team, full lifecycle
From pre-due to post-write-off, the same platform, same dashboard, same named relationship lead, no hand-offs between vendors, no data loss at the seam.
Real humans, real training
Every collector trained on the ACCC/ASIC Debt Collection Guideline before they touch a file, and re-certified annually. Hardship and vulnerability training is not optional.
Complaint-rate obsession
We track and publish our own complaint rate monthly. A happy customer who paid isn't a one-in-a-thousand event, it's the operating target.
Let's talk.
Refer a file, pitch us a portfolio, or just get a straight answer on whether we're a fit.